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Order Forms
The majority of your orders can be processed using one of the three standard order forms:
In addition, you may use the following order forms:
- "as order via DOI query"
- "from STN search results"
- "from other search results"
- "as Free text order form"
Standard Order FormsTo call up the standard order form, use "New Order" --> "via Order Form". Default is the order form for articles. You may select the other order forms via the "Document Type" option.
Order form for Articles
To automatically order journal articles, enter the bibliographic data of the requested article and choose delivery format and delivery speed. Please enter as much information as possible (i.e. to ensure an optimal automatic order processing, all bold fields should be filled in).
The following input fields or dropdown menus are available:
Journal title
- Enter the title of the journal from which you want to order an article. You can use the abbreviations given in the citation. Spelling errors are neglected by the system, but please enter all words or word fragments contained in the journal title.
- Please note that the system database does not recognize place names or country names at the end of a journal title.
- If you do not have the ISSN or CODEN, the system will use the journal title you entered to find the appropriate ISSN.
Please note: If you receive an error message indicating "Journal title and ISSN do not match" then simply delete the journal title and try to order again.
ISSN
- If you know the ISSN - the International Standard Serial Number for journal titles contained in most databases -, please enter it here.
CODEN
- If you know the CODEN - the letter code for journal titles contained in many databases -, please enter it here.
Please note: Journal Title, ISSN and CODEN - to correctly identify a requested journal, at least one of these fields must be filled in.
Year
- The publication year of the requested journal article must be entered here.
- Please enter only the year (in 2 or 4 digits), not the month, season, or day.
Volume
- Information on the journal volume is important for fast and reliable identification of your article. Please enter the volume number in this field.
Issue
- Information on the journal issue is important for reliable identification of an article.
Page(s)
- Please enter the first and last page number of the requested journal article. To correctly identify an article for immediate download for the publisher, indication of page(s) is obligatory.
Author(s)
- If you do not know the page number(s), you should enter the author or title of the article.
- Filling in this field is useful in any case, as it will help us to process your order in spite of inaccuracies or errors, e.g. wrong page numbers or incorrect volume or issue numbers.
Article title
- If you know neither the page number(s) nor the author(s), please enter at least the first words of the article title.
- It is recommended to always fill in this field as it will help us process your order in spite of inaccuracies or errors, e.g. wrong page numbers or incorrect volume or issue numbers.
Please note: Page, Author, Article title - without any of this information, the only way to locate the document is by manual processing.
- PDF immediate (Delivery option only available for pay-per-view suppliers)
- PDF / DRM FileOpen. This is the DRM technology provided by FileOpen Systems. It is in used by the suppliers CISTI, INIST, BLDSC and TIB. More Information on DRM.
- Fax (default)
- Printed Copy (by postal mail or courier*)
- Printed Colour Copy (by postal mail or courier*)
- Printed Clean Copy (by postal mail or courier*)
* for customers in US and CAN
- Standard (default): Processing will be done within 48 hours
- Rush: Processing as quickly as possible within 24 hours.
- Super Rush: Processing as quickly as possible within 3 hours.
- Immediate: The document is available as a direct download (provided by the original publisher)
Please note: Default settings for format and speed can be defined in the user settings ("User Settings"-->"Delivery Options").
Text for your own purpose
- This field is for your own remarks / comments.
- These remarks will be listed in the Order Details of the history where they can also be edited.
- They will also be quoted on the invoice.
Additional information for the supplier
- Use this field for remarks which will be forwarded to the document supplier.
Customer reference number
- If necessary, enter your internal order reference number which allows you to track your order within your organisation.
- Your order reference number is quoted in your order history To quickly access the corresponding order, the number can also be used in the search option "Personal Lookup".
Cost Centre
- Enter a cost centre if you want it to be included in the invoice or if you want to have your invoices sorted by cost centres. You may choose whatever format you like; for the invoicing program to be able to correctly identify and allocate identical cost centres on the invoice, however, you then have to stick to the format you have initially chosen.
Order Notification
- Activate the checkbox "Notification e-mail" and enter your e-mail address. Once the FIZ AutoDoc system has received your order, you will be sent an automatic order confirmation by e-mail. You may view the order details at any time, using the linked order number contained in your e-mail. This means you need not log in to FIZ AutoDoc to view the order status.
Order Form for Patents
The order form for patents is accessible via "New Order" --> "via Order Form" and the "Document Type" --> "Patent" drop-down menu.
Use this order form to enter the relevant data for ordering your patent document. Select the desired delivery format and delivery speed. Please enter as much information as possible.
The following input fields or dropdown menus are available:
Patent Country
- Enter the patent country information here.
Patent Number
- Enter the patent number here.
Patent Kind Code
- Enter the patent kind code here
Please note: Patent Country, Patent Number, Patent Kind Code - to correctly identify a requested patent these fields must be filled in.
Year
- The publication year of the requested patent can be entered here.
- Please enter only the year (in 2 or 4 digits), not the month, season, or day.
Page(s)
- Please enter the numbers of pages of the requested patent if available.
Patent title(s)
- Please fill in this field, in case the number fields are not unambiguous.
Inventor(s)
- Please fill in this field, in case the number fields are not unambiguous.
- FAX (default)
- PRINTED (by postal mail)
Please note: Using the user settings to change the order details, you may save the current delivery format for future use.
- Standard: the order will be processed as soon as possible.
Please note: Default settings for format and speed can be defined in the user settings ("User Settings"-->"Delivery Options").
Text for your own purpose
- This field is for your own remarks / comments.
- These remarks will be listed in the Order Details of the history where they can also be edited.
- They will also be quoted on the invoice.
Additional information for the supplier
- Use this field for remarks which will be forwarded to the document supplier.
Customer reference number
- If necessary, enter your internal order reference number which allows you to track your order within your organisation.
- Your order reference number is quoted in your order history To quickly access the corresponding order, the number can also be used in the search option "Personal Lookup".
Cost Centre
- Enter a cost centre if you want it to be included in the invoice or if you want to have your invoices sorted by cost centres. You may choose whatever format you like; for the invoicing program to be able to correctly identify and allocate identical cost centres on the invoice, however, you then have to stick to the format you have initially chosen.
Order Notification
- Activate the checkbox "Notification e-mail" and enter your e-mail address. Once the FIZ AutoDoc system has received your order, you will be sent an automatic order confirmation by e-mail. You may view the order details at any time, using the linked order number contained in your e-mail. This means you need not log in to FIZ AutoDoc to view the order status.
Order Form for other documents
The order form for other types or literature (conference proceedings, books, reports, articles from books, etc.) can be accessed via "New Order" --> "via Order Form" and the "Document Type" --> "Others" drop-down menu.
Please note:
- Orders for other types of literature always need to be intellectually analysed by our document delivery broker service staff and are therefore processed manually. For this extra time and effort, a different basic price per document will be charged (see price list).
- Our document delivery broker service staff have many years of experience in procuring documents that are not easy to find. So in most cases an order can be successfully fulfilled even if the bibliographical details given by the customer are incomplete or faulty. Still we would like to ask you to give us as much information as possible.
- Most orders of this type require to purchase the documents from external sources and delivery may be delayed. You will be notified by our service team if the requested delivery mode can not be met.
- FIZ AutoDoc cannot be used to order entire publications (e.g., a complete book) for lending.
The following input fields or dropdown menus are available:
Title (of Book, Conference, Report or Series)
- Enter the title of the Book, Conference, Report or Series from which you want to order an article or part.
Author(s)/Editor(s):
- Please enter the author/editor of the Book, Conference article or Series here.
ISBN
- If you know the ISBN, please enter it here.
Year
- If you know the publication year of the requested article, please enter it here.
- Please enter only the year (in 2 or 4 digits), not the month, season, or day.
Volume
- If you know the volume number, please enter it here.
Report Number / Paper Number
- Please enter the number of the report or the number of the conference paper, if available.
Issue
- If you know the issue number, please enter it here.
Page(s)
- If you know the first and last page number, please enter it here.
Title of Article / Part
- If you know neither the page number(s) nor the author(s), please enter at least the first words of the article title / title or the part of the Book.
- It is recommended to always fill in this field as it will help us process your order in spite of inaccuracies or errors, e.g. wrong page numbers or incorrect volume or issue numbers.
Author(s) of article/part
- Please enter the author of the article or part of the Book, Conference proceedingsetc. here.
- FAX
- PRINTED (by postal mail)
- Standard (default): Processing will be done within 48 hours
- Rush: Processing as quickly as possible within 24 hours.
Please note: Default settings for format and speed can be defined in the user settings ("User Settings"-->"Delivery Options").
Text for your own purpose
- This field is for your own remarks / comments.
- These remarks will be listed in the Order Details of the history where they can also be edited.
- They will also be quoted on the invoice.
Additional information for the supplier
- Use this field for remarks which will be forwarded to the document supplier.
Customer reference number
- If necessary, enter your internal order reference number which allows you to track your order within your organisation.
- Your order reference number is quoted in your order history To quickly access the corresponding order, the number can also be used in the search option "Personal Lookup".
Cost Centre
- Enter a cost centre if you want it to be included in the invoice or if you want to have your invoices sorted by cost centres. You may choose whatever format you like; for the invoicing program to be able to correctly identify and allocate identical cost centres on the invoice, however, you then have to stick to the format you have initially chosen.
Order Notification
- Activate the checkbox "Notification e-mail" and enter your e-mail address. Once the FIZ AutoDoc system has received your order, you will be sent an automatic order confirmation by e-mail. You may view the order details at any time, using the linked order number contained in your e-mail. This means you need not log in to FIZ AutoDoc to view the order status.
Order "via DOI Query"
A DOI is a Digital Object Identifier. It is used to refer to one unique document or other media type (such as movies, pictures and audiofiles).
It may be assigned to any item of intellectual property and provides an identifier "container" which can accommodate any existing identifier.
Examples of valid DOIs:
10.1145/316691.316700
10.1097/FTD.0b013e3181633667
10.1016/0020-0255(95)00121-2
You will find the DOI in most of the databases as part of the "Source Description", they are also part of the XML format.(read more about DOIs)
- Type in the complete DOI
- Choose "Delivery Format" and "Speed"
- You may add information for your own purposes or for the supplier.
- With the use of a DOI, it is possible to have all relevant order data added automatically, thus saving time and preventing false input, therefore we recommend using a DOI whenever possible for ordering documents.
Order "From STN Search Results"
STN search results, i.e., bibliographical references from STN databases, are always saved in a predefined format (see example below).
- To place an order for search results, use the comfortable option "New Order" -->"from STN Search Results". It is not necessary to re-enter the bibliographical data manually.
- Simply copy the bibliographical data of the STN record into the free text field of the order form and click "Parse STN".
- The STN record is then analysed. If this has been successful, its bibliographical data are automatically transferred into the corresponding fields of the article order form. Please double-check these data before choosing or entering further delivery options.
- Click "Order" to continue the ordering process.
Please note: If the record could not successfully be analysed, it is still possible to process your order manually. Ordering "From STN Search Results" does not work with document type "Patent".
Order "From other Search Results” for PubMed Records and RIS-file format
- Use the comfortable option "New Order"--> "From other Results" to place an order for search results from PubMed or for references in RIS-file format. It is not necessary to re-enter the bibliographical data manually.
- Simply copy the bibliographical data of the PubMed record or the reference in RIS-file format into the free text field of the order form From other Search Result and click "Parse Search Results".
- Please note: The following PubMed Display formats can be used in FIZ AutoDoc:
Summary *1, Medline *1, Abstract *2, Abstract Plus *2, Citation *2.
*1 recommended *2 source field
- Please note: The import of patent documents in RIS-format is not supported.
- The record is analysed consecutively by the import filters for RIS-format and for PubMed references and, if successful, its bibliographical data are automatically transferred into the corresponding fields of the order form.
- After double-check of these data, choose or enter further delivery options and click "Proceed" to continue the ordering process.
Order "As Free Text (single / multiple)"
To order one or more articles for manual order processing, use one of the ordering options "New Order" --> "as Free Text (single)" or "as Free Text (multiple)".
- Simply choose the requested delivery format and delivery speed and enter the bibliographical data (preferably without keywords and abstracts). You may enter up to 1000 characters max. If you wish, also enter optional information (cost centre, etc.).
- The FIZ AutoDoc Service Team will process your order manually and look for the most suitable supplier.
- Please note: Free-text orders always need to be intellectually analysed by our document delivery broker service staff and are therefore processed manually. For this extra time and effort, a special "Manual Processing Fee" will be charged per document. Additionally, for processing of document orders via other suppliers, a different base price per document will apply. If the document has to be procured from external sources, the incurred expenses will be charged as further extra costs. This will always be discussed with the customer in advance. Since we have to check with several suppliers, this may take some time.
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